Privacy Policy
UNILEVER PRIVACY PRINCIPLES
Unilever takes privacy seriously. The following five principles
underpin our approach to respecting your privacy:
- We value the trust that you place in us by giving us your
personal information. We will always use your personal information in
a way that is fair and worthy of that trust.
- You are entitled to clear information about how we use your
personal information. We shall always be transparent with you about
what information we collect, what we do with it, with whom we share
it and whom you should contact if you have any concerns.
- If you have any concerns about how we use your personal
information, we will work with you to promptly resolve those
concerns.
- We will take all reasonable steps to protect your information
from misuse and keep it secure.
- We will comply with all applicable data protection laws and
regulations and we will co-operate with data protection authorities.
In the absence of data protection legislation, we will act in
accordance with generally accepted principles governing data
protection.
UNILEVER PRIVACY POLICY
Last Updated: December 2012
Unilever is committed to protecting your privacy and ensuring
that your personal information is protected. This Privacy Policy
explains the types of personal information we collect and how we use,
disclose and protect that information.
What does this Privacy Policy apply to?
This Privacy Policy applies to personal information collected by the
Unilever Group of companies in connection with the services they
offer. Find out more about the Unilever Group at http://unilever.com/aboutus/.
This includes information collected offline through our Careline and
consumer call centres, direct marketing campaigns, sweepstakes and
competitions, and online through our websites, branded pages on third
party platforms and applications accessed or used through such
websites or third party platforms which are operated by or on behalf
of the Unilever Group ("Unilever Sites"). This
Privacy Policy is hereby incorporated into and forms part of the terms
and conditions of use of the applicable Unilever Site. For information
about the Unilever Group company responsible for protecting your
personal information, see Your privacy rights and who
to contact below.
This Privacy Policy does not apply to:
- information collected by third party websites, platforms
and/or applications ("Third Party Sites") which we do not control;
- information collected by Third Party Sites which you access
via links on Unilever Sites; or
- banners, sweepstakes and other advertisements or promotions
on Third Party Sites that we may sponsor or participate in.
These Third Party Sites may have their own privacy policies and
terms and conditions. We encourage you to read them before using those
Third Party Sites.
Your consent
Unilever will not collect, use or disclose your personal
information without your consent. In most cases, we will ask for your
consent explicitly but, in some cases, we may infer consent from your
actions and behaviour. By using a Unilever Site, you are consenting to
the relevant Unilever Group company collecting, using and disclosing
your personal information in accordance with this Privacy Policy.
We may ask you to provide additional consent if we need to use
your personal information for purposes not covered by this Privacy
Policy. You are not obliged to provide such consent but if you decide
not to then your participation in certain activities may be
restricted. If you provide additional consent, the terms of that
consent shall prevail in the event of any conflict with the terms of
this Privacy Policy.
If you do not agree to the collection, use and disclosure of
your personal information in this way, please do not use the Unilever
Sites or otherwise provide Unilever with personal information.
Children
The majority of Unilever Sites are designed and intended for use
by adults. Where a Unilever Site is intended for use by a younger
audience, we will obtain consent from a parent or guardian before we
collect personal information where we feel it is appropriate to do so
or where it is required by applicable data protection laws and
regulations (the age at which consent is necessary varies from country
to country). If you are a child over the age where parental consent is
required in your country, you should review the terms of this Privacy
Policy with your parent or guardian to make sure you understand and
accept them.
If we discover that we have collected information without consent from
a parent or guardian where such consent should have been obtained, we
will delete that information as soon as possible.
Access to
certain parts of the Unilever Sites and/or eligibility to receive
prizes, samples or other rewards may be limited to users over a
certain age. We may use your personal information to carry out age
verification checks and enforce any such age restrictions.
What information do we collect?
In this Privacy Policy, your "personal information" means
information or pieces of information that could allow you to be
identified. This typically includes information such as your name,
address, screen name, profile picture, email address, and telephone
number, but can also include other information such as IP address,
shopping habits, preferences and information about your lifestyle or
preferences such as your hobbies and interests. We may collect
personal information about you from different sources, including:
- Information you give us directly
We may collect information from you directly when you provide
us with personal information, e.g. when you register for prize draws
or competitions, sign up to receive information, use applications,
buy a product or service from us, fill out a survey, or make a
comment or enquiry. The types of information we may collect from you
directly include your:
- name
- address
- email address
- user name
- telephone number
- credit card or other payment information
- age
- date of birth
- gender
- user-generated content, posts and other content you submit
to Unilever Sites
- any other personal information you volunarily provide to us
-
- Information we collect automatically when you use the
Unilever Sites
We use cookies and other tools (such as web analytic tools and
pixel tags) to automatically collect information about you when you
use Unilever Sites, subject to the terms of this Privacy Policy and
applicable data protection laws and regulations. The types of
information we may collect automatically include:
- information about the type of browser you use
- details of the web pages you have viewed
- your IP address
- the hyperlinks you have clicked
- your user name, profile picture, gender, networks and any
other information you choose to share when using Third Party Sites
(such as when you use the "Like" functionality on Facebook or the
+1 functionality on Google+)
- the websites you visited before arriving at a Unilever Site
Most internet browsers are initially set up to accept cookies.
You can change the settings to block cookies or to alert you when
cookies are being sent to your device. If you disable the cookies
this may impact your experience on Unilever Sites
-
- Information we collect from other sources
We may receive personal information about you from other
sources if you have given permission for that information to be
shared. This may include information from commercially available
sources, such as public databases and data aggregators, and
information from third parties. The types of personal information
that we may collect from such sources include your:
- name
- street address
- age
- your shopping habits
- preferences and information about your lifestyle such as
your hobbies and interests
- publicly available information such as user-generated
content, blogs and postings, as permitted by law
-
How do we use your personal information?
We use your personal information to:
- improve our products and your experience on the Unilever
Sites.
We use your personal information to:
- evaluate the use of the Unilever Sites, products and
services
- analyse the effectiveness of our advertisements,
competitions and promotions
- personalise your website experience, as well as to evaluate
(anonymously and in the aggregate) statistics on website activity,
such as what time you visited it, whether you've visited it before
and what site referred you to it
- make the Unilever Sites easier to use and to better tailor
the Unilever Sites and our products to your interests and needs
- help speed up your future activities and experience on the
Unilever Sites. For example, a site can recognise that you have
provided your personal information and will not request the same
information a second time
- collect information about the device you are using to view
the Unilever Site, such as your IP address or the type of Internet
browser or operating system you are using, and link this to your
personal information so as to ensure that the Unilever Sites
present the best web experience for you
-
- to contact you regarding products and services which may be
of interest to you, provided you have given us consent to do so or
you have previously requested a product or service from us and the
communication is relevant or related to that prior request and made
within any timeframes established by applicable laws.
We use your personal information to:
- suggest products or services (including those of relevant
third parties) which we think may be of interest to you
- offer you the opportunity to take part in competitions or
promotions
- You can opt out of receiving communications from us at any
time. Any direct marketing communications that we send to you will
provide you with the information and means necessary to opt out.
-
- to provide you with products or services that you request
from us.
We may use your personal information:
- for the purposes of competitions or promotions that you
have entered
- to send you information, products or samples that you have
requested
- to respond to your queries or comments
Where we collect personal information for a specific purpose,
we will not keep it for longer than is necessary to fulfil that
purpose, unless we have to keep it for legitimate business or legal
reasons. In order to protect information from accidental or
malicious destruction, when we delete information from our services
we may not immediately delete residual copies from our servers or
remove information from our backup systems.
Mobile Message Services
We may make available a service through which you can receive text or
other types of messages from Unilever (such as short message service,
or SMS, enhanced message service, or EMS, and multimedia message
service, or MMS) on your wireless or mobile device ("Mobile Message
Service"). If you subscribe to one of our Mobile Message Services, you
agree to receive such messages from Unilever at the address or mobile
number you provide for that purpose (unless and until you have elected
to opt out of receiving such messages by following the instructions in
the Your privacy rights and who to contact section
below).
You understand that your wireless carrier's standard rates apply to
these messages, and that you may change your mind at any time by
following the instructions in the Your privacy rights
and who to contact section below. If fees are charged to your
wireless account invoice, you agree that we may collect from you and
provide your carrier with your applicable payment information in
connection therewith. You represent that you are the owner or
authorized user of the wireless device you use to sign up for the
Mobile Message Service, and that you are authorized to approve the
applicable charges. In addition to meeting certain age restrictions
and any other terms and conditions associated with each Mobile Message
Service, you may be required to register personal information such as
your name, text message, wireless address or mobile phone number. We
may also obtain the date, time and content of your messages in the
course of your use of the Mobile Message Service. We will use the
information we obtain in connection with our Mobile Message Service in
accordance with this Privacy Policy. Please note, however, that your
wireless carrier and other service providers may also collect data
about your wireless device usage, and their practices are governed by
their own policies.
You acknowledge and agree that the Mobile Message Service is
provided via wireless systems which use radios (and other means) to
transmit communications over complex networks. We do not guarantee
that your use of the Mobile Message Service will be private or secure,
and we are not liable to you for any lack of privacy or security you
may experience. You are fully responsible for taking precautions and
providing security measures best suited for your situation and
intended use of the Mobile Message Service. We may also access the
content of your wireless and/or mobile phone account with your carrier
for the purpose of identifying and resolving technical problems and/or
service-related complaints.
Who do we share your personal information with?
As a general rule, we do not share your personal information
with anyone outside of the Unilever Group. However, we may share your
personal information with trusted third parties.
We may share your personal information with:
- our advertising, marketing and promotional agencies to help
us deliver and analyse the effectiveness of our advertising campaigns
and promotions
- third parties required to deliver a product or service to
you, such as a delivery or postal service delivering a product that
you have ordered
- law enforcement or government authorities where they have
followed due legal process to request us to disclose the information
- third parties who wish to send you information about their
products and services, but only if you have given us consent to do so
- third party providers of services, such as data processing,
to Unilever
- web analytics tool providers, such as Google or Unica
We may also share your personal information with companies,
organisations or individuals outside of the Unilever Group if we
believe that disclosure of the information is necessary for legal
reasons.
We may share your personal information to:
- enforce applicable terms of use of Unilever Sites
- conduct investigations into possible breaches of applicable
laws
- detect, prevent and protect against fraud and any technical
or security vulnerabilities
- comply with applicable laws and regulations, co-operate in
any legal investigation and meet enforceable governmental requests
If we do share your personal information with a third party, we shall
use our best efforts to ensure that they keep your information secure,
take all reasonable steps to protect it from misuse and only use it in
a manner consistent with this Privacy Policy and applicable data
protection laws and regulations.
Unilever does not sell
personal information, except to an entity to which we divest all or a
portion of our business (for example, in connection with our sale of a
brand), or otherwise in connection with a merger, consolidation,
change in control, reorganization or liquidation of all or a portion
of our business.
Transferring your personal information
We may transfer your personal information to servers located
outside the country in which you live or to affiliates or other
trusted third parties based in other countries so that they may
process personal information on our behalf. By using a Unilever Site
or otherwise providing Unilever with personal information, you agree
to us doing so in accordance with the terms of this Privacy Policy and
applicable data protection laws and regulations.
You should be aware that many countries do not afford the same
legal protection to personal information as you might enjoy in your
country of origin. While your personal information is in another
country, it may be accessed by the courts, law enforcement and
national security authorities in that country in accordance with its
laws. Subject to such lawful access requests, we promise that anyone
processing your personal information outside your country of origin is
required to implement measures to protect it and is only entitled to
process it in accordance with Unilever's instructions.
Safeg uarding your personal information
We take all reasonable precautions to keep your personal
information secure and require any third parties that handle or
process your personal information for us to do the same. Access to
your personal information is restricted to prevent unauthorised
access, modification or misuse and is only permitted among our
employees and agents on a need-to-know basis.
Your privacy rights and who to contact
If you have any questions, comments or concerns about how we handle
your personal information, then you may contact us by clicking the Contact
Us link on the Unilever Site that directed you to this Privacy
Policy. Your request will be directed to the appropriate Unilever
group company. Alternatively,please go to www.unilever.com,
select the appropriate country and click on the Contact
Us link. Your request will be directed to the appropriate Unilever
group company.
You have the right to tell us if you:
- don't want to be contacted in the future by us
- would like a copy of the personal information which we hold
about you
- would like us to correct, update or delete your personal
information in our records
- wish to report any misuse of your personal information
To assist us in dealing with your request, please provide your
full name and details.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time by posting
the updated version of the Privacy Policy on the Unilever Sites. We
will give you reasonable notice of any material change. We encourage
you to visit frequently to stay informed about how we use your
personal information.
Other Unilever privacy policies
In addition to this Privacy Policy, there may be specific
campaigns or promotions which will be governed by additional privacy
terms or policies. We encourage you to read these additional terms or
policies before participating in any such campaigns or promotions as
you will be required to comply with them if you participate. Any
additional privacy terms or policies will be made prominently
available to you.